ONLINE REPUTATION MANAGEMENT
YOUR ONLINE REPUTATION IS YOUR MOST POWERFUL MARKETING; MANAGE IT.
Through online reviews customers create your hotel’s online reputation, which today is more powerful and influential than your own marketing. Monitoring your online reputation is critical to understand how potential customers perceive the value of your hotel and will help you to take action in critical areas. A better online reputation allows you to sell at higher rates, without losing any bookings.
Our platform automatically collects and analyses online reviews from all major OTAs, TripAdvisor, Facebook, Google, etc and applies an industry-leading sentiment analysis to break down your customers’ opinion about detailed characteristics of your hotel, facilities, service, etc, showing trends over time and comparing your ratings with the competitors of your choice.
Read & Respond
Compare with Competitors
Analyse and monitor your competitors’ strengths and weaknesses and define a strategy to stand-out and gain market share.