TERMS & CONDITIONS OF ONLINE SALES

  1. Terms and Conditions of Online Sales
    1. PT Simia Solusi Indo (“Simia”) owns and / or operates the following websites: www.moonkeygroup.com, www.simiasolutions.com, www.balihotelvouchers.com, www.indonesiahotelvouchers.com; www.thailandhotelvouchers.com, www.69slam.com and several other websites, collectively referred to as “Simia Website”.
    2. These Terms and Conditions of Online Sales apply to all reservations and purchases made online through Simia Website.
    3. Simia Website enables users to reserve rooms and supplementary services in hotels (the “Hotel” or the “Hotels”).
    4. The reservations and purchases can also be made via mobile services such as mobile internet or mobile applications. The same Terms and Conditions of Online Sales shall apply.
    5. Any visitor making an online reservation or requesting any services through the Simia Website (hereinafter referred to as the “Guest”) confirms having received from Simia or any Hotel all the necessary information on the Simia Website.
    6. All reservations made through the Simia Website or mobile services implies consultation and full and unreserved acceptance of these Terms and Conditions of Online Sales. No reservation, no purchase can be made without this unreserved acceptance.
    7. The Guest, prior to ordering any services available on the Simia Website, declares that the reservation of these services is for personal use.
    8. The Guest can use the Simia Website to make legitimate reservations and shall not use it to make speculative, fraudulent and false reservations.
    9. The Guest confirms that he/she is fully able to legally commit to these terms and conditions.
    10. The Guest confirms that he has read, understood and accepted these Terms and Conditions of Online Sales.
    11. These Terms and Conditions of Online Sales can be changed at any time, in which event the new version of the Terms and Conditions of Online Sales will apply automatically and immediately to all Guests from the time it is published online.
  2. Reservation
    1. Only services presented and available on the Simia Website can be reserved by the Guest.
    2. The Guest is solely responsible for his/her choice of services. The Guest confirms that he/she is aware of the nature, the purpose and the reservation terms of the services available on the Simia Website.
    3. The reservation is deemed accepted by the Guest at the end of the reservation process.
  3. Reservation Process
    1. The Guest shall respect the below process:
    2. To find a Hotel, to select a check-in and a check-out date where necessary, to select a room type and rate;
    3. To select, when needed and/or available, additional services;
    4. To check the reservation details, the total price including taxes and the applicable Hotel’s policies and sales conditions related to the selected rate;
    5. To inform the Guest details as required;
    6. To read, understand and accept the Terms and Conditions of Online Sales;
    7. To confirm the reservation;
    8. To guarantee the reservation;
    9. To pay for the reservation (when requested).
  4. Acknowledgement of receipt of the reservation
    1. The Guest reservation is subject to an acknowledgement of receipt by email.
    2. The email shall summarize the dates (where applicable), the services reserved, the prices, the Hotel concerned, the Hotel’s policies related to the selected rate.
  5. Guarantee of the Reservation
    1. When requested, the Guest shall provide his/her credit card details as a guarantee of the reservation using a valid credit card.
    2. The Guest shall inform:
      1. His/her credit card number;
      2. Its expiration date;
      3. Its card verification number (csv).
    3. In case of a cancellation not done according to the Hotel cancellation policy, the cost of the first night will be debited, unless specified otherwise in the Hotel cancellation policy.
    4. In case of a no-show (where the Guest did not arrive) without any cancellation received by the Hotel according to the Hotel cancellation policy, the cost of the entire reservation will be debited.
    5. In case the guarantee is declined after the Guest has confirmed his/her reservation, the reservation will automatically be cancelled.
    6. The Guest acknowledges and agrees that he/she has read, understood and accepted the sales conditions related to the selected rate and dates of reservations and dates of stay.
    7. The Guest attests to the truth and accuracy of the information submitted for this reservation purposes.
  6. Payment of the Reservation
    1. For certain special offers and/or packages, payment is required upon reservation.
    2. When the payment is required, the amount is debited once the Guest has confirmed his/her reservation online.
    3. To process with the payment the Guest shall inform:
      1. His/her credit card number;
      2. Its expiration date;
      3. Its card verification number (csv).
    4. Prepaid reservations cannot be changed and/or cancelled. Sums paid in advance will not be reimbursed unless specifically mentioned otherwise in the Sales conditions for the related rate.
    5. In case the payment is declined after the Guest has confirmed his/her reservation, the reservation will automatically be cancelled.
    6. The Guest acknowledges and agrees that he/she has read, understood and accepted the sales conditions related to the selected rate.
    7. The Guest attests to the truth and accuracy of the information submitted for this payment purposes.
  7. Third Party
    1. Simia has appointed Online Payment Providers to operate and secure online payments by credit or debit card and bank transfers.
    2. The validity of payments is verified by Online Payment Providers. Payment cards can be declined for some reasons such as: stolen or blocked card, credit limit reached, incorrect details entered. In case of such a situation, the Guest shall first contact his/her bank and then the Hotel to confirm his/her reservation and method of payment.
    3. Simia shall not be held responsible in the event an online card payment is declined by Online Payment Providers for any reason whatsoever. 
  8. Rates
    1. All reservations are payable in the Hotel’s local currency unless specifically indicated otherwise by the Hotel concerned.
    2. Rates confirmed are inclusive of Government taxes and service charge applicable on the day the reservation and/or purchase is made.
    3. Any change or implementation of new legal or regulatory taxes imposed by the competent authorities will be automatically impacted on the prices shown on the billing date.
    4. If payment is made in a currency other than the currency confirmed on the reservation, the Guest will be liable for the conversion fees.
    5. Foreign currency conversions are given as guidance only and are non-binding. 
  9. Stay
    1. National or local authorities requests the Guest to complete a registration form upon arrival at the Hotel. A proof of identity shall be provided to the Hotel upon arrival and a copy of the identity proof will be made and kept by the Hotel. The registration form is at the disposal of the local authorities and Simia.
    2. The Hotels’ rooms must be occupied in respect to the Hotel’s policy and to the Safety and Regulations laws in force in the country.
    3. The Guest agrees to use the room responsibly and to respect the comfort of his/her neighbors.
    4. Any behavior contrary to good morals, to public order and to other Guests’ safety and security may result in the Hotel requesting the Guest to leave the Hotel without any delay and without any kind of compensation. Sums already paid/prepaid will not be reimbursed.
  10. Privacy 
    1. Simia is as concerned as its Guests about the privacy of any information that the Guest may provide through Simia Website.
    2. The Guest authorizes Simia to communicate his personal data to third parties only on the condition that such communication is deemed necessary to Simia providing its services as stated in these terms and conditions.
    3. The Guest acknowledges and agrees that he/she has read, understood and accepted the terms of the Website Privacy Policy. 
    4. Online Payment Providers made a professional commitment to Simia to ensure that all possible security, privacy and confidentiality assurance measures are taken.
    5. The Guest is informed and accepts that his/her IP address is recorded at the time of the reservation.
  11. Liability
    1. All photos and pictures shown on Simia Website are non-binding and for information purposes only.
    2. Simia is making efforts to provide pictures and texts as accurate as possible. Despite those efforts, some variations may occur. In such a case, Simia cannot be held responsible for those variations.
    3. Simia shall not be held responsible for the non-fulfillment or inadequate fulfillment of the reservation in case of force majeure, actions of third parties and others or in case of a declined prepayment from the Guest’s bank. Simia shall not be held responsible for any direct or indirect damage as a result.
    4. Some hyperlinks may be displayed on the Simia Website and linked to other websites. Simia cannot be held responsible for the contents, the service and possible consequences as a result.
  12. Simia Website Availability
    1. Simia reserves the right, without notice or indemnity, to temporarily or permanently shut down the Simia Website or its online reservation pages.
    2. Simia is not responsible for damages of any nature that may result from these changes and/or from the temporary unavailability or indeed permanent shutdown of all or part of the Simia Website or its associated services, such as the online reservation pages.
  13. Force Majeure
    1. Simia shall not be held responsible for the non-fulfillment or inadequate fulfillment of the reservation in the event of a force majeure/ unforeseen events. Force majeure meaning any events beyond the control of Simia.
  14. Terms and Conditions of Online Sales Acceptance
    1. By confirming a Guaranteed reservation or a prepaid reservation, the Guest confirms that he/she has read, understood and fully accepted the Terms and Conditions of Online Sales as well as the Sales conditions related to the rates selected. 
    2. The confirmation of a reservation (whether guaranteed or prepaid) constitute an electronic signature equivalent in value to a physical signature between the parties.
  15. Additional Terms & Conditions of Online Sales
    1. Additional Terms & Conditions of Online Sales may apply for specific Simia Websites.
    2. Such Additional Terms & Conditions of Online Sales are published on Simia Websites where applicable.
  16. Applicable Law
    1. These Terms and Conditions of Online Sales are governed by the law of the Republic of Indonesia.
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